- Role: UX Designer
- Date: Sep, 2019 – Feb, 2020
In 2019, there were 249 million people in China over the age of 60, of which 59 million are netizens, and the growth rate of silver-hair netizens had reached 39.9%, becoming the largest new group on the Internet in China.
Among the Chinese silver-hair group, the production and consumption of audio and video contents has become one of the most important Internet leisure and entertainment scenarios, with obvious head effect and fierce competition; However, the products for silver-haired netizens in the market are highly alike in terms of products and contents, so there is still a lot of room for entry.
Kmovie Music Album is a WeChat Mini Program for middle-aged and elderly users to create and discovery short-form video contents. Kmovie aims to optimize the experience of products for the target silver-hair user group, and establish a high-level standard of short-form video contents providing for the silver-hair users to seize market opportunities.
Compared with the general mass people, the capabilities of middle-aged and elderly silver-haired groups (aging above 40) in terms of sense, cognition, and motion have declined and lacked. In the process of the project, the first challenge we met was how to cross the age difference, build empathy with the silver-haired group, and understand the their real needs and wants.
We have done a lot of qualitative and quantitative user research through focus groups, in-depth interviews, questionnaire surveys, and literature studies to gain a comprehensive and in-depth understanding of the physical, mental, and emotional characteristics of the silver-hair group.
Then we sorted out the collected user information into an empathy map. By constructing a concrete persona of the silver-hair user group, the whole project team could understand the behavior and needs of our target user better. The empathy map helped designers generate insight and guided us to innovate.
After synthesizing the output of user analysis, we found that the silver-hair group still have the positive acquisition and development needs while they are facing the gradual lack of cognition, sense and motion resources.
From this, we defined our design goal as:
I. Barrier-free Design
1. Reduce cognitive difficulties
Since the elderly people have a certain degree of decline in cognition than the general people, in order to accurately and efficiently find an effective design solution suitable for the elderly, base on the cognitive characteristics of the silver-hair group, we conducted a series of small variables a / b tests to verify the design ideas of specifying abstract concept, highlighting the endorsement of authority and acquaintances and so on, so as to promote the iterative optimization of products.
2. Reduce difficulties in motion
The elderly people have inconvenience in the manipulation of the fingers using mobile devices. Therefore, in terms of interactive behavior design, we have adopted the principle of “choose not to type”, and have added “one-click comment” and “one-click template change” shortcuts, aiming to reduce the work burden for elderly users. And in terms of visual design, we have expanded the clickable target area, enlarged and spaced the buttons, menu options, links and texts to make it easier for elderly users to operate.
3. Reduce sensory difficulties
In regard to the elderly people’s problem of the gradual loss of vision and the dullness of color vision, we have built visual design strategies such as using large font sizes and large elements, enhancing color contrast, and avoiding using the blue color which is difficult for the elderly to recognize.
II. Design to Satisfy Positive Emotion
The acquisition and development needs of the elderly people can be summarized into three types involving “me”, “others”, and “me-others interaction”. The needs for “self-interest” can be self-expressed and self-realized through the creation of work. In order to meet the needs of “altruism” and maintain and strengthen social relations, we have optimized the sharing and socializing experience for the silver-haired group.
Since Kmovie Music Album launched, it has iterated three major versions. The core product metrics: the production volume per day has increased from 5500+ to 25000+ (+ 354.5%), the production amount/ DAU has increased by 82.4%, and the Customer Satisfaction Index has increased by 34%.
Aiming at enabling continuous user growth , the Kmovie team is developing a matrix of products that meets various subdivision scenarios. The design guidelines for the elderly users explored and defined in this Kmovie music album project will help us to promote the design efficiency and quality of other matrix products in the future.